INTERNATIONAL MECHATRONICS COMPANY is looking for a CUSTOMER SERVICE REPRESENTATIVE in Querétaro

Duties and responsibilities: (listing is not all inclusive)

  • Set up and maintain customer accounts in J.D. Edwards and CRM.
  • Enter sales and purchase orders in J.D. Edwards based software (AS400).
  • Create RMAs for customer returns.
  • Track and maintain orders for high level accounts within an assigned territory.
  • Prepare customer quotations on standard products.
  • Set up standard products in Item Master Data.
  • Take phone calls from customers calling for price and delivery on standard product as well as shipping, account or payment inquiries.
  • Answer phone calls and emails regarding pricing, delivery and customer related questions.
  • Effectively communicate with other divisions as needed for projects
  • Maintain customer files electronically documenting customer communication as well as necessary paperwork.
  • Answer emails in a timely manner.

 Personal requirements:

  • Engineer Graduate
  • Be at work on time and prepared to perform at tasks in a timely manner.
  • Dress attire appropriate for the work place.
  • Use professional etiquette when in conversations in person, phone and email.
  • Work in a team with all peers to accomplish tasks that may be additional to job description.
  • Have an overall good attitude while at work.

Minimum qualifications / Requirements:

  • Experience in customer relations (preferably in manufacturer industry)
  • Experience in Microsoft office products and an ability to quickly learn new software.
  • Knowledge of AS400
  • Demonstrates proficient written and oral skills.
  • Enjoy working with customers on the phone and through email.
  • FLUENT ENGLISH (is a most)
  • Valid Passport and Visa (disposition to travel to US once a year for training).

Work Environment:

  • Open office environment, with requirement to go into warehouse area periodically to check parts or discuss with shipping.
  • Monday to Friday 8:00 am to 5:00 pm.
  • Monthly Salary: $15,000 – $22,000 pesos (depending on qualifications) + Law benefits

Interested?  Send your resume to:  talento@afestrategas.com

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