INTERNATIONAL MECHATRONICS COMPANY is looking for a CUSTOMER SERVICE REPRESENTATIVE in Querétaro
Duties and responsibilities: (listing is not all inclusive)
- Set up and maintain customer accounts in J.D. Edwards and CRM.
- Enter sales and purchase orders in J.D. Edwards based software (AS400).
- Create RMAs for customer returns.
- Track and maintain orders for high level accounts within an assigned territory.
- Prepare customer quotations on standard products.
- Set up standard products in Item Master Data.
- Take phone calls from customers calling for price and delivery on standard product as well as shipping, account or payment inquiries.
- Answer phone calls and emails regarding pricing, delivery and customer related questions.
- Effectively communicate with other divisions as needed for projects
- Maintain customer files electronically documenting customer communication as well as necessary paperwork.
- Answer emails in a timely manner.
- Engineer Graduate
- Be at work on time and prepared to perform at tasks in a timely manner.
- Dress attire appropriate for the work place.
- Use professional etiquette when in conversations in person, phone and email.
- Work in a team with all peers to accomplish tasks that may be additional to job description.
- Have an overall good attitude while at work.
Minimum qualifications / Requirements:
- Experience in customer relations (preferably in manufacturer industry)
- Experience in Microsoft office products and an ability to quickly learn new software.
- Knowledge of AS400
- Demonstrates proficient written and oral skills.
- Enjoy working with customers on the phone and through email.
- FLUENT ENGLISH (is a most)
- Valid Passport and Visa (disposition to travel to US once a year for training).
- Open office environment, with requirement to go into warehouse area periodically to check parts or discuss with shipping.
- Monday to Friday 8:00 am to 5:00 pm.
- Monthly Salary: $15,000 – $22,000 pesos (depending on qualifications) + Law benefits
Interested? Send your resume to: email@example.com